Refund policy

We want you to be happy with your biom products and offer returns on domestic orders 30 days after they are shipped. If for any reason, you're not happy with your purchase contact us at [email protected] and we'll do everything we can to make it right. The 30-day window begins on the day the product is shipped and returns must be received within 60 days after return label instructions are issued to you.

To be eligible for a return, your item must be returned to us, unused and in the same condition that you received it and require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We do not refund any donations made to non-profit partners.