Frequently Asked Questions

Due to the unique size of our wipes, the reduction in plastic waste that comes through our packaging, and the earth-friendly quality of our formulations and substrate, we encourage our customers to use biom wipes in the biom dispenser. Doing so results in a better user experience and reduces plastic waste.

A refill roll contains 50 wipes.

The innermost wipe at the center of the roll.

Biom's wipe refill packaging should be discarded in the trash can once removed. We are currently running stability testing on a new material
made of 40% recycled material which is 100% recyclable. Once approved, we will be upgrading to this material.

Yes! Our wipes are made from 100% viscose (wood pulp) and are biodegradable in home compost, soil, and marine conditions. We encourage those with access to composting (home or otherwise) to compost vs. disposing in the trash.

Absolutely not! All biom products are vegan and cruelty-free, and this will forever remain a requirement in all of our products.

Yes. Our formulation is made with 65% ethyl alcohol, which exceeds the CDC minimum for killing bacteria, viruses and fungi.

Biom wipes are manufactured in the UK and our fibers are sourced from a leading producer in Austria.

If you are a biom subscriber, you can cancel or change the timing of your shipments from your account. Feel free to log in here to make
changes. Please note that we send reminders to accounts 3 days prior to order refills, but you must be subscribed to emails to receive. Feel free to make sure you're signed up at the bottom of our homepage here!

For regular orders, we are unable to accommodate cancelations after an order is placed, but we do offer a 30-day return policy on unopened Wipes Refills and Dispensers. Have any question? Feel free to email us at 

We stand by our 100% satisfaction policy and offer a 28 day money-back return on dispensers and any unopened wipes. You can start your return or exchange process here. If you experience any issues during your return process, please feel free to email us at

If for any reason you are unhappy with your product and would like to get in touch with the team on additional feedback, please email us at and we will support as needed.

We offer free shipping on purchases over $80, as we encourage ordering in bulk to reduce carbon emissions.

Please go to the account login and reset your password. If that still doesn't work, please email

We only ship to the United States at this time but we are working towards shipping to more countries soon!

Please visit the order history within your account to check your order status. If you have any other questions, please email

A biom subscription is the easiest way to make sure you never run out. Depending on how often you use your wipes, you can set your refills (3 pack) to arrive every 2, 4, or 6 months. You can change or modify your subscription at any time; and you are able to rush or pause a delivery in the “Manage Subscriptions” tab. If you have any trouble or questions, please email

You can modify your subscription shipments in your account. Once logged into your account, select “Manage Subscriptions” and edit as needed.

If you have any trouble or questions, please email

You can cancel your subscription shipments in your account. Once logged into your account, select
'Manage Subscriptions' to locate the subscription you'd like to cancel.

If you have any trouble or questions, please email

Nope! If you'd rather order as needed, you can do that too!

You can modify your subscription in your account. Once logged into your account, select 'Manage Subscription' to add or remove payment information.

If you have any trouble or questions, please email

Creating planet-friendly wipes is only part of the equation: we’ve partnered with rePurpose Global to wipe out plastic waste and create recycling programs that support underdeveloped communities. Every biom product purchased contributes to our annual commitment of removing 1.8 million single-use plastic pouches from nature and funding 50 jobs dedicated to removing plastic waste. Through our partnership with rePurpose Global, we are also Certified Plastic Neutral™. 

We accept all major credit cards.

Prior to checkout please enter your coupon or promo code where it says 'Discount Code.'

Biom is currently only available online on our site and through a limited number of partners. If you would like to sell biom, please email

Please email our team at and we will review your request. If we think that this would be a good fit, we will be in touch.

Biom was founded in June 2020.

Biom looks just as good in commercial spaces as it does in the home; and it’s a great product to ensure employees and customers are safe! Please email with a brief description of your needs, and we will be in touch.