FAQ's


The Biom dispenser is manufactured in China. Biom wipes are manufactured in the UK and our fibers are sourced from a leading producer in Austria.

Due to the unique size of our wipes, the reduction in plastic waste that comes through our packaging, and the earth-friendly quality of our formulations and substrate, we encourage our customers to use Biom wipes in the Biom dispenser. Doing so results in a better user experience and reduces plastic waste.

A refill roll contains 50 wipes.

The innermost wipe at the center of the roll.

Biom’s wipe refill packaging should be discarded in the trash can once removed. We are currently running stability testing on a new material made of 40% recycled material which is 100% recyclable. Once approved, we will be upgrading to this material.

Yes! Our wipes are made from 100% viscose (wood pulp) and are biodegradable. They breakdown in 14 days in aerobic conditions. We encourage those with access to composting (home or otherwise) to compost vs. disposing in the trash.

Absolutely not! All Biom products are vegan and cruelty free, and this will forever remain a requirement in all of our products.

Yes!

Yes. Our formulation is made with 65% ethyl alcohol, which exceeds the CDC amount for germ killing.

If you are a Biom subscriber, you can cancel or change the timing of your shipments from your account.

We stand by our 100% satisfaction policy and offer a 30 day money-back return on dispensers and any unopened wipes. If for any reason you are unhappy with your product, please email hello@getbiom.co and we will support as needed.

We offer free shipping on initial purchases over $60, and free shipping on all refills subscription refills.

Please go to the account log-in and reset your password. If that still doesn't work, please email hello@getbiom.co

We only ship to the United States at this time but we are working towards shipping to more countries soon!

Please visit the order history within your account to check your order status. If you have any other questions, please email hello@getbiom.co

A Biom subscription is the easiest way to make sure you never run out. Depending on how often you use your wipes, you can set your refills (3 pack) to arrive every 2, 4, or 6 months.  You can change or modify your subscription at any time; and you are able to rush or pause a delivery in the “Manage Subscriptions” tab. If you have any trouble or questions, please email hello@getbiom.co

You can modify your subscription shipments in
your account. Once logged into your account, select “Manage Subscriptions” and
edit as needed.

If you have any trouble or questions, please
email hello@getbiom.co

You can cancel your
subscription shipments in your account. Once logged into your account, select
‘Manage Subscriptions' to locate the subscription you'd like to cancel.

If you have any trouble or questions, please
email hello@getbiom.co

Nope! If you’d rather order as needed, you can
do that too!

You can modify your subscription in your account. Once logged into your account, select ‘Manage Subscription' to add or
remove payment information.

If you have any trouble or questions, please
email hello@getbiom.co

All Biom wipes are plastic-free and our packaging uses +85% less plastic than other brands. That is significant in itself but we
don’t stop there: every Biom starter pack purchased prevents 47 single-use plastic bottles from entering the ocean. We do this via partnership with Plastic Bank®.

We accept all major credit
cards.

Prior to checkout please enter your coupon or
promo code where it says 'Discount Code.'

Biom is currently only
available online on our site and through a limited number of partners. If you
would like to sell Biom, please email partners@getbiom.co.

Please email our team at partners@getbiom.co. We will review your request and if we
think that this would be a good fit, we will be in touch.

Biom was founded in June
of 2020.

Biom looks just as good
in commercial spaces as it does in the home; and it’s a great product to ensure employees and customers are safe! Please email partners@getbiom.co with a brief
description of your needs, and we will be in touch.