Frequently asked questions

Simply click the icon of a “person” in the upper right corner of your screen. Log in using your email address that you used to place your order.

Simply click the icon of a “person” in the upper right corner of your screen. Log in using your email address that you used to get approved in our wholesale program.

Biom’s subscription program is the best way to save money, earn free rewards, get access to exclusive discounts and be the first to know about new releases. Becoming a part of the Biom Community ensures you always get the best price for your wipes and that you never run out.

“Quats” are short for quaternary ammonium compounds, a class of chemicals commonly used as the active ingredient in most household disinfecting wipes. The quats found in most household disinfecting wipes have been linked in peer-reviewed studies to respiratory irritation, skin irritation, and other potential health concerns with repeated exposure. That’s why Biom skips them. Instead, we use plant-derived citric acid as our active ingredient. You can pronounce it. You can recognize it. And you can trust what’s inside.

Biom stands by our 100% satisfaction policy and offers a 28-day, money-back return on Dispensers and any unopened Wipes Refills. You can start your return or exchange process here: biom Returns Portal. If you experience any issues during your return process, please feel free to email us at [email protected].

If for any reason you are unhappy with your product and would like to get in touch with the team for additional feedback, please email us at [email protected].

If you schedule your return through our Loop Returns portal, you will be given instructions on how to return, as well as a label and tracking information. 

As soon as the tracking link recognizes the return is in the mail, Loop will go ahead and process that refund to your account and card on file. If you encounter any issues during your refund process, please reach out to us at [email protected].

Yes! We’re happy to offer exchanges on all Dispensers and unopened Wipes Refills. You can do that via the Loop Returns portal within 28 days of your initial purchase. 

Once you place your order online (www.getbiom.co), you should receive an email confirmation with your order number. In that email, you should be able to click a link to track your order once it’s placed.

Orders typically arrive in 4-7 business days to arrive. If you don’t receive a confirmation email after ordering, please feel free to reach out to us at [email protected]and we’ll help locate your order.

If you are a Biom subscriber, you can cancel or change the timing of your shipments from your account. Feel free to log in here to make changes. Please note that we send reminders to accounts 3 days prior to order refills, but you must be subscribed to emails to receive.

For regular orders, due to how quickly our warehouse fulfills orders, we are unable to accommodate cancellations after an order is placed at this time. However, we do offer a 30-day return policy on unopened Wipes Refills and Dispensers! You can start your return by visiting our Loop Portal for an easy return or exchange process. If you encounter any issues, feel free to email us at [email protected].

Oh no! That definitely shouldn’t happen. Please feel free to reach out to [email protected] and we’ll get you taken care of!

Biom offers free shipping on orders over $75.

We currently ship within the United States, including Alaska and Hawaii. At this time, we do not ship to U.S. territories such as Puerto Rico, Guam, or the U.S. Virgin Islands.

Orders shipping to Alaska or Hawaii may have longer transit times.

At this time, we’re unable to ship to PO Boxes. Our orders are shipped via UPS, which requires a physical street address for delivery. Please enter a residential or business address at checkout to ensure your order arrives successfully.